Shipping Policy
Effective June 28, 2026
This policy explains how and when orders are processed, what shipping costs, and how to track your package. All products are sold for laboratory research use only.
1. Order processing & same-day dispatch
Orders are processed Monday through Friday, excluding holidays. Orders placed before our daily cutoff of 2:00 PM (America/New_York) on a business day are dispatched the same day; orders placed after the cutoff, on weekends, or on holidays are dispatched the next business day.
The countdown shown on product and cart pages reflects the time remaining until that day's dispatch cutoff.
2. Shipping rates
We charge a flat shipping rate of $9.95 per order.
Shipping is free on orders of $150.00 or more (calculated on the order subtotal, before tax). Your cart shows the exact rate and remaining amount needed to qualify.
3. Carrier & delivery estimates
Orders ship via USPS. Estimated delivery is 2–5 business days after dispatch, depending on destination.
Delivery estimates are not guarantees; carrier delays outside our control may occur. All orders ship in plain, discreet packaging.
4. Tracking
A tracking number is added to your order once it ships and is visible in your account under Order History. Where the carrier provides a tracking link, it is included so you can follow the shipment.
5. Address accuracy & undeliverable packages
You are responsible for providing a complete, accurate shipping address. Packages returned to us as undeliverable (incorrect address, refused, or unclaimed) can be reshipped once the address is corrected; a reshipment shipping charge may apply.
6. Risk of loss & lost shipments
Title and risk of loss pass to you on delivery to the carrier. If tracking shows no movement or a shipment appears lost, contact support with your order number and we will open a carrier investigation and resolve it per our Returns & Refund Policy.
This document is provided for general information and is not legal advice. Have counsel review before relying on it.
